Patient Experience
What patients see when their prescription is processed through Photon
The 30-Second Prescription Journey: No apps to download. No account to create. Just a secure link to get patients their medication.
1. The Notification (SMS)
- Instant Delivery: Sent immediately upon prescription generation by the provider.
- Trust & Clarity: Messages clearly identify the Provider and Practice name (e.g., "Dr. John Dorian from Sacred Heart").
- Two-Way Support: Patients can reply directly to this thread for real-time human assistance.
- Status Updates: Automated notifications for "Ready for Pickup" or issues.
2. The Selection Flow (Mobile Web)
Patients click the secure link to enter a streamlined web experience.
Step 1: Review
Patients verify medication details before routing.
Step 2: Select Pharmacy
Geolocation-based search for local retail options with price transparency.
Step 3: Mail Order Options
Seamless integration with preferred mail-order partners for home delivery.
Updated about 2 hours ago
What’s Next